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6301 Northwest 5th Way, Fort Lauderdale, FL, United States
Mar 18, 2022
Full time
Company Description
Bosch Service Solutions | Providing Innovative Service Solutions Worldwide Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the following key areas: Customer Experience Services, Mobility Services, Monitoring Services as well as Business and Shared Services. Around 9,000 associates provide and optimize customers’ business processes in approximately 40 languages. Visit our website for more information at www.boschservicesolutions.com.
Job Description
Design and develop routing strategies to implement business logic within the Contact Center service. In addition, integrate backend systems into these strategies and AI other self-service capabilities.
Design and implementation of conversational flows
Develop new routing strategies for various channels
Troubleshoot routing related issues
Implement self-service capabilities and leverage AI technologies
Develop integrations towards backend systems like CRMs or ERPs, but also to underlying technologies like ElasticSearch, Cassandra and Redis
Operate Kubernetes multicloud solution
Qualifications
At least 3 years of experience in communications
Computer Science degree or related career
Proficient in SQL, SCXML and ECMA script
Ability to understand API specifications quickly
Service specific technical knowledge, communication, coordination and organizational skills
Exceptional analytical capabilities, communication skills and intercultural competence
Contact Center and Genesys Engage experience would be beneficial
Additional Information
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)