Communication Systems Engineer

  • .
  • 6301 Northwest 5th Way, Fort Lauderdale, FL, United States
  • Mar 18, 2022
Full time Computer Engineer Information Technology

Job Description

Company Description


Bosch Service Solutions | Providing Innovative Service Solutions Worldwide
Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the following key areas:  Customer Experience Services, Mobility Services, Monitoring Services as well as Business and Shared Services.  Around 9,000 associates provide and optimize customers’ business processes in approximately 40 languages.  Visit our website for more information at



Job Description


Design and develop routing strategies to implement business logic within the Contact Center service. In addition, integrate backend systems into these strategies and AI other self-service capabilities.

  • Design and implementation of conversational flows
  • Develop new routing strategies for various channels
  • Troubleshoot routing related issues
  • Implement self-service capabilities and leverage AI technologies
  • Develop integrations towards backend systems like CRMs or ERPs, but also to underlying technologies like ElasticSearch, Cassandra and Redis
  • Operate Kubernetes multicloud solution





  • At least 3 years of experience in communications 
  • Computer Science degree or related career
  • Proficient in SQL, SCXML and ECMA script
  • Ability to understand API specifications quickly
  • Service specific technical knowledge, communication, coordination and organizational skills
  • Exceptional analytical capabilities, communication skills and intercultural competence
  • Contact Center and Genesys Engage experience would be beneficial



Additional Information


Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)



Software-Web Development, Executive Support