Pillar Technologies, a business unit of Illinois Tool Works (ITW), is a leader in the design and manufacturing of surface treatment equipment and induction sealers. Located in Hartland, WI, the lake country area of greater Milwaukee, Pillar is well positioned for growth. Pillar boasts a small company feel with the backing, benefits, and stability of a large organization. We recognize the importance of customer service, technological innovation, and the key role our employees play in the company’s success.
Founded in 1912, Illinois Tool Works Inc. (ITW) is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables and related service businesses. Through a unique business model focused on decentralization and an entrepreneurial culture, business units are encouraged to innovate and execute ITW’s front to back process. ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 56 countries that employ more than 50,000 women and men who adhere to the highest ethical standards.
The technical service engineer plays a key role in supporting customers using our equipment by diagnosing issues, offering resolutions, and providing in field support as needed. The ideal candidate will demonstrate a high technical aptitude and willingness to learn the details of how our equipment works. The technical service engineer should have strong verbal and written communication skills and be comfortable with phone calls, video meetings, and face to face interactions with customers. The technical service engineer reports directly to the engineering manager.
Essential Duties and Responsibilities
Reports to: Engineering Manager
The ideal candidate will have a two-year technical degree along with three to four years of relevant experience. Candidates with comparable experience and/or skills are encouraged to apply. Additional qualifications include:
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl; talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close, color, peripheral, depth perception, and ability to adjust focus.
Work Environment
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and electrical hazards. The employee is occasionally exposed to fumes, airborne particles, toxic or caustic chemicals. Safety, including proper PPE is a priority. The noise level in the work environment is usually moderate.
ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It’s the highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW—a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all over the world.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.