Jr. Technical Support Engineer

  • .
  • Austin, TX, United States
  • Nov 05, 2017
Full time Engineering

Job Description

Company Description

Launched in 2007, Tricentis has gained recognition worldwide as a cutting edge continuous testing company. Our software testing tool, Tricentis Tosca, is revolutionizing test automation, making automation easy even for those who have limited to no programming experience.

We’re always looking for employees to help us continue our winning streak. Employees who are talented, dynamic and versatile – it doesn’t matter whether they are entry-level or seasoned pros. Not only do we at Tricentis require a lot from our employees, but we also offer them a lot in return because everything that we at Tricentis have to offer revolves around one objective: promoting your development, individuality, creativity and flexibility.

We are located worldwide with our headquarter in Vienna, Austria and offices in Germany, Switzerland, the UK, the Netherlands, Poland, India, the US, and Australia.

 

Job Description

Our Technical Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.

RESPONSIBILITIES

  •  Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
  • Create technical documentation to serve as a knowledge base for handling support issues
  • Ensure inquiries are responded to within established timeframes and support service levels are achieved
  • Collaborate closely with development and service teams as well as key account management.
  • Shape the future of the product by reporting bugs and feature requests

 

 

Qualifications

  • One or more years’ experience in technical support or in a customer facing role
  • Associate's degree in Computer Science/Engineering or relevant experience (Bachelor’s degree preferred)
  • Familiarity in C# or Java
  • Experience with enterprise software applications 
  • Knowledge of relational databases like MSSQL, DB2, Oracle and MySQL
  • Basic understanding of software testing concepts
  • Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
  • Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
  • Driven to learn and willing to “go the extra mile” as part of our team

 

Additional Information

• Attractive base salary and performance based bonus
• Company-paid holidays
• Great working atmosphere
• Career opportunities and a wide range of tasks and responsibilities
• Variety of Health care choices
• 401(k) plan
• Corporate travel insurance (CTI)

Tricentis is proud to be an equal opportunity workplace.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran

Salary

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